Refund policy

Return and Refund Policy, updated with your specific requirements:

  • Refunds are exchange-only (no money refund).

  • Exchanges are handled by your driver.

  • Customers can contact you via WhatsApp at https://wa.link/disposablesg.

Return and Exchange Policy

Last Updated: November 21, 2025

Thank you for shopping with us! We value your satisfaction and aim to provide the best shopping experience. Please read our Return and Exchange Policy carefully before placing your order.

1. Eligibility for Return and Exchange

We accept returns only for exchange purposes. Refunds in cash or to your original payment method are not available.

You can request an exchange if:

  • The product is defective, damaged, or incorrect.

  • The product was received within 7 days of delivery.

  • The item is unused, unopened, and in its original packaging.

If these conditions are not met, we reserve the right to reject the exchange request.

2. Non-Exchangeable Items

Please note that the following items cannot be exchanged unless defective:

  • Opened or used products.

  • Personal hygiene or disposable items.

  • Custom-made or personalized products.

  • Promotional or clearance items marked as “Final Sale.”

3. Exchange Process

Our exchange process is simple and convenient:

  1. Contact Us

    • Reach us via WhatsApp: https://wa.link/disposablesg

    • Please provide your order number, product details, and clear photos/videos showing the issue.

  2. Driver Pickup & Exchange

    • Our driver will come to your location to collect the item and deliver the replacement.

    • Please ensure the item is securely packed and ready for collection at the scheduled time.

    • Exchanges will typically be completed within 3–5 working days after your request is confirmed.

  3. Inspection

    • Once we receive the returned product, we will inspect it to confirm eligibility for exchange.

    • If the item doesn’t meet the return conditions, it will be sent back to you without replacement.

4. Delivery & Exchange Fees

  • If the exchange is due to a defective, damaged, or incorrect item, we will cover the return and delivery costs.

  • If the exchange is requested for personal reasons (e.g., change of mind, wrong size, or color), a small driver service fee may apply.

5. Time Frame

Please initiate your exchange request within 7 days from the date of delivery. Requests made after this period may not be accepted.

6. Important Notes

  • Please do not send products back to us without prior approval via WhatsApp.

  • All exchanges are subject to product availability.

  • If your requested replacement is unavailable, we will offer a similar product of equal value.

7. Contact Us

For any questions, issues, or exchange requests, please contact us directly:

📞 WhatsApp: https://wa.link/disposablesg
🕒 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

Our team will be happy to assist you and arrange an exchange as soon as possible.

8. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be updated and published on our website. The revised version takes effect immediately upon publication.

Note:
This Return and Exchange Policy serves as a general guideline and does not constitute legal advice. Please adjust terms and timeframes to comply with your local laws and business operations.

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